Shipping policy

Shipping & Delivery Policy

Thank you for shopping with PatchHaven. We work with trusted logistics partners to provide reliable delivery for home repair products, DIY tools, hardware, and home maintenance supplies across the United States and internationally.

1. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays.

After placing your order, you will receive:

· An order confirmation email
· A shipping confirmation email with tracking information once your order has been dispatched

During peak seasons, promotional periods, or high-demand periods, processing time may extend up to 5 business days.

2. Shipping Fee

We offer a simple and transparent shipping structure:

· Flat Shipping Fee: $6.90 per order
· No hidden fees

Shipping fees are non-refundable once the order has been shipped.

3. Estimated Delivery Time

United States:
5–10 business days

International:
10–20 business days

Delivery times are estimates and may vary due to:

· Carrier delays
· Customs processing
· Weather conditions
· Seasonal logistics demand
· High order volume

4. Tracking Information

All orders include tracking information.

Once your order is shipped, you will receive a tracking number via email.

Please note:

Tracking updates may take 2–5 days to appear after shipment due to carrier processing times.

5. Shipping Partners

We work with major carriers such as:

· USPS
· UPS
· FedEx
· DHL

Carrier selection depends on destination, package size, shipping method, and product availability.

6. Order Changes & Address Updates

If you need to update your shipping address, please contact us within 12 hours of placing your order.

Once processing or shipment begins, we cannot guarantee modifications.

If a package is returned due to:

· Incorrect or incomplete address
· Refused delivery
· Unclaimed shipment
· Failure to collect the package

We may offer:

· Reshipment, additional shipping fees may apply
· Refund of product price excluding the original shipping cost

7. Lost, Delayed, or Stolen Packages

If your package is delayed or missing:

· Check your tracking information
· Contact the shipping carrier directly

If a package is marked as Delivered but cannot be located:

· Contact the carrier first to file a claim

PatchHaven will assist when possible, but resolution is subject to carrier confirmation.

8. Split Shipments

For multi-item orders:

· Items may ship separately
· No additional shipping fee will be charged

This may happen when items are shipped from different fulfillment locations or when products become available at different times.

9. International Shipping

We ship to most international destinations.

Please note:

· Import duties, taxes, and customs fees are not included
· These charges are determined by your country
· Customers are responsible for all applicable import fees

Customs delays are beyond our control.

10. Delivery Responsibility

Once a shipment is marked as Delivered by the carrier:

· Responsibility transfers to the recipient
· We are not liable for lost or stolen packages after confirmed delivery

Please make sure your shipping address is accurate and that someone is available to receive the package when required.

11. Contact Information

For any shipping-related inquiries, please contact our support team:

📧 Email:
laomicernu@gmail.com

🌐 Official Store:
https://patchhaven.us

☎ Phone:
+1 (936) 260-5549

We typically respond within 1–2 business days, Monday through Friday.

12. Final Notes

Shipping times are estimates and not guaranteed.

Delays may occur due to external factors beyond our control, including carrier delays, customs processing, severe weather, holidays, or high seasonal demand.

By placing an order with PatchHaven, you agree to the terms outlined in this Shipping & Delivery Policy.

PatchHaven Official Store
Home Repair, DIY Tools & Home Maintenance Supplies
https://patchhaven.us